This Return and Refund policy is applicable for online purchase via HH2U Pharmacy Online Store only. You shall examine the goods immediately upon receiving for any deficiencies and/or damages.

Claims (if any) customer need to submit the request to our customer service through email at [email protected] upon 3days of receiving the products, otherwise we reserve the rights to reject the claim.

You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider.

Our customer service personnel will advise on the solution(s), review each customer’s application on a case-by-case basis and, at its sole discretion, determine whether the customer’s application is successful.

Exchange/Return/Refund of products can be arranged for the following reasons:
• If Products delivered is in damaged or defective condition.
• Different from the product description upon ordering
• If products is near expiry (less than 6 months) or expired
• Missing part or item
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

Listed below are certain conditions that are NOT applicable for exchange/return/refund:
• Personal hygiene products (such as face mask, grooming products, etc.)
• Does not fit (wearable items such as face mask)
• Change of mind
• Free gift or premium

After customer receive the confirmation email for the product Return/Refund, customer shall return the product using the consignment note in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

All refunds will be credited into customer’s account within 2 months after we receive the product from customer.

You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

HH2U pharmacy reserves the right to change these terms and conditions or cancel any promotions or vouchers, at any time and without notice.

We will inspect the returned product upon return by you. If one or more of the conditions as above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

Products/Items that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygienic purposes.

Good returned for a refund shall be refunded at the price which you had paid at the point of ordering.

If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product.

If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.

If you have been charged for a product which has not been delivered, we shall refund you the value of the product as originally charged to you.

Promotion/Sale items and purchases made with discount coupons are non-refundable nor exchangeable.

Please return the affected products to the following address:

Health & Health Pharmacy Sdn Bhd (1414442−T)
Ground Floor, 10, Jalan 1/116B, Sri Desa Entrepreneur Park, 58200 Kuala Lumpur, Federal Territory of Kuala Lumpur

If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at [email protected]

HH2UPharmacy reserves the right to change these terms and conditions or cancel any promotions or vouchers, at any time and without notice.